Minhee Cho got an unpleasant surprise at a Papa John’s in New York City on her receipt after she visited the restaurant last Friday night. The cashier wrote in this description of her, “lady chinky eyes” in place of her name. Ms. Cho swiftly made use of her social media account and posted a picture of the receipt on her Twitter page; now the image and the story have gone viral.
In the restaurant industry it is commonplace to describe the person to whom an order belongs so that the person preparing the order knows who the cashier rang it up for. However these usually read, “woman with red scarf” or “tall man with mustache.” Most of us don’t even notice that any judgement has been passed on us because honestly how many of us really look that closely at our food receipts?
Who knows whether or not the Papa John’s employee intended to passively insult Ms. Cho or if it was just a poor choice of words used to describe an Asian woman. Believe it or not, sometimes “chinky eyes” is a compliment to someone for having a sexy slant to their eye shape. But then I suppose that makes the employee not only potentially guilty of racism, but also sexual harassment so nevermind.
In the meantime, the employee has been fired and Papa John’s has utilized their social media accounts to address the company’s stance on the incident. A post Papa John’s official Facebook page reads:
“We were extremely concerned to learn of the receipt issue in New York. This act goes against our company values, and we’ve confirmed with the franchisee that this matter was addressed immediately and that the employee is being terminated. We are truly sorry for this customer’s experience.”
They have also responded on its Twitter feed, tweeting that “We have issued an apology, are reaching out to customer & franchise employee is being terminated.”
I wonder how often workers sneakily insult customers in manners like this. Last year, also in New York a Starbucks customer had the word, “bitch” written on her cup after she said she and her friends were teasing an employee over a small mistake they had made with their order.
The way I see it, the lesson here is two-fold: 1) Don’t passively vent your frustration about a customer on materials that you then hand to them and 2) social media is the swiftest form of justice ever seen! One minute you’re posting that you’ve been mistreated at place of business and the next you’re receiving an official public apology from the CEO.
Either way I’ll be paying closer attention to my receipts from now on!
- Papa John’s Employee Calls Woman ‘Lady Chinky Eyes’ on Receipt (maboulette.wordpress.com)
- Papa John’s pizza apologizes for racial receipt, fires employee (thegrio.com)
- “my name isn’t lady chinky eyes” (eugenecho.com)
- Hilarious: Papa John’s employee calls woman ‘Lady Chinky Eyes’ on sales receipt (bazaardaily.com)